Refund & Cancellation Policy

1.7-Day Money-Back Guarantee on VPS

If you are not happy with a new eWebGuru VPS, cancel it within 7 days of activation and we will refund what you paid for it. This applies to both managed Linux VPS and Windows VPS plans, on any billing cycle (monthly, quarterly, half-yearly or yearly).

What is deducted from the refund

The following are paid to third parties or cannot be reversed once issued, so they are not refunded:

• Windows Server licence — on Windows VPS, the licence is included in the plan price. We deduct a licence charge of ₹[AMOUNT] per month for the month it was used.
• Control panel licences — cPanel, Plesk and DirectAdmin.
• Domain names — new registrations, transfers and renewals.
• SSL certificates — paid certificates. Free Let’s Encrypt SSL costs nothing, so there is nothing to deduct.
• Other third-party licences — for example SQL Server Standard or Web edition.

Everything else on the VPS order is refunded in full, including any setup fee and add-ons such as backups or extra IP addresses.

When the guarantee does not apply

• Renewals of an existing VPS, and upgrades to an existing VPS.
• A second money-back claim by the same customer. The guarantee covers your first VPS order.
• Services suspended or terminated for breaking our Terms of Service, for example spam, abuse, phishing, malware or fraud.
• Orders where a chargeback or payment dispute has been raised.
• Requests made more than 7 days after activation.

2.Cancelling After 7 Days

You can cancel any service at any time. After the 7-day money-back window, payments are not refunded, either in full or for the unused part of the term. Your service stays active until the end of the period you have already paid for, and is then switched off and not renewed.

To stop the next renewal, cancel before the renewal invoice is due. If a renewal invoice has been raised but not paid, it is cancelled with the service.

Please back up your data first. When a service ends, its data is permanently deleted and cannot be recovered.

3.Which Products Are Covered

Dedicated servers are built and provisioned for you, so they carry no money-back guarantee. If you are unsure which server is right for you, talk to our sales team before ordering and we’ll advise.

4.How to Cancel or Request a Refund

1. Log in to the client area.
2. Go to Services → My Services and open the service you want to cancel.
3. Choose Request Cancellation and pick Immediate or End of Billing Period.
4. If you are within the 7-day window, also open a support ticket to the Billing department titled “Money-back request” so we can process your refund.

If you can’t log in, email [email protected] from your registered email address. We only accept cancellation requests from the account holder’s registered email or the client area.

5.How Refunds Are Paid

• Approved refunds are paid to the original payment method (card, UPI, net banking or bank transfer) within 7 working days of approval.
• Your bank or card issuer may take a few extra days to show the money in your account.
• The refund includes the GST charged on the refunded amount. We issue a GST credit note for it.
• We do not pay refunds in cash, or to a different person or account.

6.Payment Disputes

If something is wrong with a charge, please contact us first — we can usually fix it quickly. If a chargeback is raised on a payment, the related services may be suspended until it is resolved.

7.Changes to This Policy

We may update this policy from time to time. The version shown on the date of your order applies to that order. This policy should be read together with our Terms of Service.