Dedicated physical servers in India with 24×7 infrastructure management
CtrlS · Iron Mountain · Yotta — Delhi NCR, Mumbai & Pune
A managed dedicated server gives you an entire physical server for your workload, while our technical team handles the operating system and day-to-day server administration.
Because the hardware is dedicated to one customer, CPU, RAM, storage and network resources are not shared with other virtual machines. This makes dedicated servers a good choice for applications that need consistent performance, including databases, ERP systems, SaaS applications and high-traffic websites.
With our managed service you retain full root or Administrator access. Our team takes care of server setup, security hardening, updates, monitoring, backups, troubleshooting and hardware-related issues, so your team can continue to manage your applications while we handle the underlying infrastructure.
If you already have an experienced system administration team and only need the hardware, our unmanaged dedicated servers may be a better and less expensive option.
A managed dedicated server is generally suitable when:
A different hosting solution may make more sense if your workload changes dramatically through the day and you need to add or remove capacity within minutes. A cloud VPS or public cloud platform is usually better suited to that pattern.
Similarly, if your company already has a server administration team and only needs dedicated hardware, an unmanaged dedicated server will reduce your monthly cost. For a small brochure website, shared or reseller hosting normally provides sufficient resources at a much lower cost.
The monthly server price is only one part of the cost of running dedicated infrastructure. If you operate the server yourself, you also need to account for system administration, security updates, monitoring, backups, incident response and hardware troubleshooting.
With our managed service, these infrastructure management tasks are included in the support scope shown below.
For comparison, a company operating its own round-the-clock server administration may need more than one administrator to provide continuous coverage. The actual cost depends on the number of servers, operating systems, applications and the level of support required.
Our NOC already provides 24×7 infrastructure monitoring and incident response, so customers do not need to build a separate server administration rota for a single dedicated server.
Pricing: managed dedicated servers are quoted per configuration following a workload review, because the management effort depends on the application stack rather than the hardware. Quotations cover configuration, facility, network port, support scope and contract terms. Billing in INR or USD, GST invoiced.
This is the responsibility matrix our support team works from. Tasks marked Included are covered by the monthly fee. The third column states what remains the customer's responsibility.
| Task | Scope | What eWebGuru does / what you provide |
|---|---|---|
| OS install, partitioning and hardening | Included | We build the OS, apply a CIS-informed baseline and configure LVM or ZFS. You confirm the required layout and application prerequisites. |
| Security patching and kernel updates | Included | We monitor and apply OS and security updates. You confirm application compatibility where a patch may affect your software. |
| Firewall, brute-force protection, SSH policy | Included | We configure CSF/LFD or nftables and edge filtering on AS133643. You tell us which ports and sources your application needs. |
| Control panel install and upkeep | Included | We install and maintain cPanel & WHM, Plesk Obsidian or DirectAdmin. The control panel licence is billed at cost. |
| Web server, PHP-FPM and cache configuration | Included | We configure Apache, NGINX or LiteSpeed and size PHP pools. You specify the PHP versions and extensions your application requires. |
| Database server configuration | Included | We handle resource allocation, slow-query review and replication setup. Schema design and query optimisation remain with your developers. |
| Backups: configure, monitor and restore | Included | We configure and verify backups and perform restores on request. You define the retention period and recovery point objective. |
| Monitoring and incident response | Included | We monitor resources, services and hardware health, and investigate alerts. You provide escalation contacts. |
| Hardware diagnosis and replacement | Included | We diagnose and replace failed drives, memory, PSUs and controllers at the rack. No customer action needed. |
| Mail server and SPF / DKIM / DMARC | Included | We configure Postfix/Dovecot or Exim and the associated DNS records. You are responsible for sending practices and list hygiene. |
| Migration from your current provider | Included | Standard cPanel, Plesk and DirectAdmin migrations at onboarding. You provide access to the source server and approve the cutover window. |
| Application deployment and debugging | Billable | Infrastructure-side troubleshooting is included; work inside your codebase is quoted. The application owner remains responsible for the code. |
| Kubernetes, CI/CD and infrastructure as code | Billable | Docker and k3s are supported on the host. Pipeline and cluster design is quoted as a project. |
| Compliance evidence and audit support | Billable | We can provide configuration attestations and extended log retention. Certification of your application remains your responsibility. |
| Load-balanced or clustered builds | Billable | HAProxy or NGINX tier design is quoted per topology. You define the availability target. |
| Maintenance outside the standard window | Billable | The 02:00–06:00 IST window is included. Work scheduled outside it is quoted. |
| Application code, licences and third-party SaaS | Yours | We advise on server-side configuration. Licences and code ownership stay with you. |
| DNS for domains hosted elsewhere | Yours | DNS on our own nameservers is managed at no charge. Records at an external DNS provider are yours to maintain. |
Root access: full root or Administrator access is provided from handover. Where a customer change conflicts with our configuration management, our ability to support that specific subsystem may be limited, so we ask that production changes are raised as a ticket and carried out jointly.
Six areas of server administration covered from the day the server is handed over, together with the limits of each.
We install and configure the operating system according to the selected server specification and apply the required security hardening. Security updates are monitored and installed as part of the managed service. For critical vulnerabilities our stated target is to apply patches within 24 to 48 hours of vendor release, where the update is compatible with the server environment. Where supported, live kernel patching can reduce the need for an immediate reboot. Routine maintenance is normally performed during the 02:00–06:00 IST window, with advance notice where it may affect availability.
Standard hardening includes firewall configuration, SSH security, brute-force protection and operating-system security controls. Depending on the operating system and application stack this can include SELinux or AppArmor, ModSecurity with the OWASP Core Rule Set, file-integrity monitoring and malware scanning. Security settings are reviewed against the applications actually running on the server rather than applying a generic configuration.
We configure Apache, NGINX or LiteSpeed according to the workload. PHP-FPM pools, PHP versions, caching and worker settings are adjusted to application requirements, with PHP 8.1 to 8.5 available and legacy versions on isolated pools by request. For MySQL, MariaDB, PostgreSQL and Percona environments we assist with configuration, resource allocation, slow-query analysis and replication. Schema design and application query optimisation remain with your development team.
Backups are configured according to the agreed storage and retention requirements. Where the selected configuration includes off-site copies, backups are encrypted before transfer to the secondary storage location. Databases are dumped consistently rather than copied from the filesystem. We perform backup integrity checks and restore data on request within the included support scope. Retention periods and recovery point objectives are set by the customer.
Monitoring covers server resources, disk and RAID health, and important services including HTTP, DNS and database ports. Hardware telemetry is monitored through IPMI where supported, including predictive drive failure warnings. Alerts are reviewed by our NOC so infrastructure problems can be investigated without the customer needing to watch a dashboard continuously. Application-level monitoring can be added on request.
For customers running their own mail server we configure Postfix with Dovecot, or Exim, and assist with SPF, DKIM and DMARC configuration, outbound rate limiting and mail server security. Deliverability also depends on your application, sending practices, domain reputation and IP reputation, so we do not treat mail configuration as a guarantee of inbox placement.
Photographs and video from our own facilities and engineering team, not stock imagery. Click any clip to play it.
Hardware is racked, cabled and connected to our network in the facility you selected. Out-of-band access through IPMI, iDRAC or iLO is configured on a separate management VLAN before the operating system is installed.
The OS is installed to the agreed disk layout, hardened against our baseline, and the control panel and application stack configured. The server is handed over with monitoring attached and backups already running.
Your server sits in a named facility with redundant power and cooling, in a hall we hold space in rather than resell. We tell you which building before you sign, and it is not relocated without your written agreement.
Hardware faults are diagnosed and replaced by our own engineers on site. Monitoring raises drive, memory and PSU alerts from IPMI and SMART data, and we send a written summary of what was found and changed.
Short clips from the same facilities and team.
Managed dedicated servers are quoted per configuration, because the amount of management work depends on the application stack rather than the hardware. Billing in INR or USD, GST invoiced.
Your enquiry has been logged with our pre-sales team and a support ticket has been created, so you have a record you can refer to at any time.
To discuss it sooner, call 880-033-4921 or use live chat, quoting the reference above.
We deploy managed dedicated servers into CtrlS, Iron Mountain and Yotta facilities across Delhi NCR, Mumbai and Pune. You are told which facility your server is in before you sign, and it is not relocated without your written agreement.
The servers connect to our own network on AS133643. Because we operate the ASN ourselves rather than reselling another provider's IP space, we can support customers who need to announce their own address space over BGP.
Including the situations where another type of hosting is the better answer.
| Managed Dedicated | Unmanaged Dedicated | Managed VPS | Public Cloud | |
|---|---|---|---|---|
| Server administration | eWebGuru | Customer | eWebGuru | Customer |
| Dedicated physical hardware | Yes | Yes | No | No |
| Need to manage the OS yourself | No | Yes | No | Yes |
| Scaling within minutes | No | No | Limited | Yes |
| Cost predictability | High | High | High | Variable |
| Data residency control | Named facility | Named facility | Named facility | Region, not facility |
| Best suited to | Stable, resource-intensive workloads | Teams with server expertise | Growing workloads | Highly variable workloads |
Severity is assigned by the impact on your service, not by how the ticket is worded — our NOC can raise a critical ticket without you asking.
| Severity | Target First Response | What Qualifies |
|---|---|---|
| Critical | Within 15 minutes | Server down, data corruption, active compromise |
| High | Within 1 hour | Service degraded, backup failure, predicted hardware failure |
| Normal | Within 4 hours | Configuration changes, software installation, tuning requests |
| Low | Within 24 hours | Advisory questions, documentation, architecture consultation |
Please read these as operational targets, not guarantees. They describe how our support desk prioritises work under normal conditions. Resolution time depends on the nature of the fault, hardware availability and, in some cases, third-party vendors, so we do not publish a single resolution figure that would apply to every incident. Contractual service levels, uptime commitments and any associated service-credit schedule are agreed per configuration and set out in your service agreement — ask for them during the quotation stage.
Security patching: our target of 24 to 48 hours for critical vulnerabilities is subject to vendor patch availability, compatibility testing against your applications, and any maintenance window required. Where a patch cannot be applied within that period, we record the reason and the planned date on your account.
Provisioning: a new server is normally ready within 2 to 5 business days. This depends on hardware availability, the configuration requested and the facility selected. We confirm an expected date in the quotation rather than at the point of order.
We can configure and operate dedicated servers using controls commonly required for regulated environments, including access controls, logging, encryption, change management and retention policies.
Infrastructure configuration alone does not make an application PCI DSS, HIPAA or SOC 2 compliant. eWebGuru does not claim that hosting a server with us automatically provides certification or compliance for your business.
If you have a specific compliance requirement, tell us before deployment. We can identify which infrastructure controls we are able to provide and which controls remain your responsibility, and set that out in writing as part of the quotation.
Tell us about your workload, current infrastructure and required configuration. Our server team will recommend a suitable configuration and provide a written quotation.
880-033-4921 · Live chat 24×7 · [email protected]
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